Remote Infrastructure Management



IP networking technologies are the foundation of all future communications technologies. Without a strong background in IP and communications protocols, management of these environments will be challenging and largely ineffective. We provide fully-managed Unified Communications services through a comprehensive suite of secured IP solutions including data, telephony, and conferencing, integrated with the client’s business applications

ESIMS GLOBAL Unified Communications services provide the design, deployment, management and monitoring services necessary to prepare your network to handle voice, data, and video over one high-speed platform, helping to enhance efficiency and business value.



Network Monitoring:

ESIMS GLOBAL network monitoring services provide a complete panoramic view of fault and performance functionality across your IT infrastructure along with the following benefits:

  • Continuously monitor critical devices such as firewalls, switches, routers, and applications deployed within a network perimeter
  • Stay constantly informed about the up/down status of devices and network interfaces, CPU utilization, memory utilization, and bandwidth utilization through customized reports
  • Detect network, system and application level failures in time; in the event of an outage, the designated contacts are notified in real-time by e-mail, SMS alerts etc. to take corrective actions.

Our Network Monitoring Services include:

  • Remote central monitoring, diagnostics and reporting
  • A robust alerting and notification system
  • 24 x7 helpdesk equipped with well trained IT personnel
  • Problem escalation defined by customers
  • Periodic reports on performance trends and device availability status
  • Report on critical parameters like CPU and Bandwidth utilization

Managed Network:



Managed Network support services from ESIMS GLOBAL include monitoring and management of LAN & WAN infrastructure. Our network engineers are experienced in supporting remote networks and use best of breed tools for troubleshooting and triage activities. Our network support services include regular monitoring health checkups, backup, maintenance and management of routers and switches.



Some of our service offerings are:

  • Network Monitoring Services
  • Level 1 / Level 2 / Level 3 triage and troubleshooting Services
  • Operations WAN support Services
  • WAN Optimizer and Load Balancer Support

Managed Security:




ESIMS GLOBAL fully understands that network security is one of the most critical aspects of any organization. We have tailored our services to ensure that your organization’s security needs are comprehensively covered. We provide round-the-clock security services through our Security Operations Center (SOC) specifically designed to handle sophisticated threats and provide best of class response management services.



Some of our service offerings include:

  • Firewall management
  • Event & Log Management
  • Application Security Management
  • Vulnerability & Compliance Management
  • Unified Threat Management